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SALON & SPA POLICIES

Appointments and Cancellation Policies

Treatment times and services you select are reserved especially for you. To respect our service provider’s time, a 24hr cancellation notice is required or a cancellation fee ($20 for Haircuts, $50 for Colour Services) will be imposed. Hair Republic reserves the right to cancel any non-confirmed appointments at any time. If you have not shown up for an appointment, future bookings may be secured with a deposit.

Check-in Procedure

To provide you with maximum benefit and enjoyment from your treatments, please arrive 15 minutes early. Your punctuality is appreciated. As we must consider all of our clients, you may be required to limit the time or relinquish your scheduled treatment if you arrive late.

Service Prices

Everyone’s hair is unique. Service prices will vary depending on the length and complexity of your hair as well as the amount of product and time required to meet your desired expectations.

Student Discounts

If you are a full- or part-time student, you can get a sweet 20% discount on cutting and/or chemical services on Tuesdays with the presentation of a valid student ID card. Call first to set up an appointment and tell the concierge that you are a student. This is not valid with any other promotion. Add-ons are also excluded from the discount.

Service Redo Policy

We offer a 100% guarantee on all our services. You may request a complimentary redo appointment at any time within the first two (2) weeks for most services if it was unsatisfactory. You may request a redo for manicures and pedicures within one (1) week of service. Due to the nature of some services, this guarantee may vary. Due to the delicate nature and necessary home care for hair extensions and lash extensions, these services are guaranteed for 48 hours after leaving any Hair Republic location.

We do not offer refunds on services.

Bang Trim/Clean Up Appointments

Hair Republic Beauty Lounge offers one (1) complimentary bang trim or clean-up service between cuts. Subsequent bang trim/clean up services will be subject to a fee.

Retail Product Guarantee

Hair Republic stands by all our hair and skin care lines and we aim to recommend the best product for your needs. We do not offer refunds on products. Unused or lightly used products may be exchanged within 30 days of purchase when accompanied by original receipt. Defective products or hair tools may be returned for a full refund or replacement within 30 days of purchase when accompanied by original receipt.

Methods of Payment

We accept Visa, MasterCard, Debit and Cash.

We do not have a tipping option on the terminal. Gratuities may be made in cash to individual team members.

Hair Republic Beauty Lounge
1093 Bank St
Ottawa ON K1S 3X4
613.695.0789
HOURS OF OPERATION
Monday - Friday
9am - 8pm
Saturday
9am - 6pm
Sunday
10am - 6pm

Hair Republic Byward
7 Clarence St.
Ottawa ON K1N 5P9
613.695.0785
HOURS OF OPERATION
Tuesday - Friday
11am - 7pm
Saturday
9am - 6pm

Closed Sunday and Monday.

Hair Republic Rideau
Located on the 2nd floor of HBC
73 Rideau Street,
Ottawa, Ontario, K1N 5W8
613.695.0782
HOURS OF OPERATION
Tuesday - Saturday
10am - 7pm

Closed Sunday and Monday.

Hair Republic Toronto
(coming soon!)